Privacy Policy

Introduction

Your privacy is of paramount importance to us. This Privacy Policy outlines how our online platform, dedicated to providing Smart TVs for your home, collects, uses, discloses, and protects your personal information. We are committed to safeguarding your data in compliance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 of India, and other relevant global standards.

By using our site or services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect various types of information to provide and improve our service to you.

Information You Provide to Us

• Account Information: When you create an account on our site, we collect personal details such as your name, email address, and a password.
• Transaction Information: If you make a purchase, we collect information related to your order, including your billing and shipping address, product selections, and payment details (note: payment processing is typically handled by secure third-party payment gateways, and we do not store your full payment card details on our servers).
• Communications: When you contact us for customer support, inquiries, or feedback, we collect the content of your communication, including your contact details.
• User Generated Content: Information you submit when participating in reviews, testimonials, or surveys.

Information We Collect Automatically

When you access and use our site, certain information is automatically collected from your device or browser:

• Usage Data: Information about how you interact with our site, such as pages viewed, products searched, time spent on pages, and the order of pages visited.
• Device Information: Details about the device you use to access our service, including your IP address, browser type, operating system, and unique device identifiers.
• Location Information: General location data derived from your IP address, used to provide localized content and services.

Information from Third Parties

We may receive information about you from third parties, such as payment service providers who provide us with transaction confirmation information, or analytics providers who help us understand user behavior.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Service: To operate, maintain, and provide all features of our online platform, process your orders, and manage your account.
• To Process Transactions: To complete and fulfill your purchases, process payments, and deliver products to your specified address.
• To Improve and Personalize Our Service: To understand how users interact with our site, develop new features, enhance user experience, and offer tailored product recommendations.
• To Communicate with You: To send you order confirmations, shipping updates, customer service responses, and, if you opt-in, promotional and marketing communications about our products and services.
• For Security and Fraud Prevention: To protect our site, our users, and ourselves from fraudulent transactions and other illegal activities.
• For Legal Compliance: To comply with legal obligations, respond to lawful requests from public authorities, and enforce our terms and conditions.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, product delivery, data analysis, hosting services, customer support, and marketing assistance. These providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

Cookies and Similar Technologies

Our site uses cookies and similar tracking technologies (like pixels and web beacons) to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small data files placed on your device. We use:

• Essential Cookies: Necessary for the site to function correctly, enabling core functionality like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our site, such as which pages you visit, to help us improve the performance of our site.
• Functional Cookies: Remember your preferences and choices (like language or region) to provide a more personalized experience.
• Advertising/Marketing Cookies: Used to deliver advertisements more relevant to you and your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

Data Security

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure network architectures, and regular security audits. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to use your information for these purposes, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it.

Your Data Protection Rights

In accordance with applicable data protection laws, you have certain rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Third-Party Websites

Our site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you may contact us at the following physical address: